Neftali Serrano, PsyD

Dr. Serrano is the Chief Executive Officer of the Collaborative Family Healthcare Association, a national not-for-profit organization dedicated to promoting integrated care as the standard of care for all. He has devoted the majority of his career to working with federally qualified health centers (FQHC), starting integrated care programs and consulting with clinics in underserved settings to assist with implementation of primary care behavioral health (PCBH) programs.

Dr. Serrano’s research interests include program development evaluations and outcome studies related to PCBH, particularly in underserved settings. In 2014 Dr. Serrano edited an e-book titled, “The Implementer’s Guide To Primary Care Behavioral Health,” a practice management handbook. One of Dr. Serrano’s most outstanding contributions to the field of psychology has been his passion to teach and train the future PCBH workforce. In 18 years of practice he has trained over 100 students and professionals in the practice of Behavioral Health Consultation in primary care. Dr. Serrano is the father of three children, Emma (16), Sophia (14), & Caleb (12) and the husband of Karen an Emergency Medicine physician.

IIBHN 2021 Presentation(s)

May 6, 2021, 12:30-2:30 (MST). Virtual

Getting Level Set on the Basics of Integrated Care

Learning Objectives

  • Be able to describe the differences between models of integrated care, integrated care programs and integrated care clinical protocols.
  • Be able to describe the levels of integrated care using available assessment and fidelity tools.

September 17, 2021, 8:30-10:00 (MST). Virtual

Diversity, Health-Equity & The Future of Team-Based Care

The challenges facing healthcare in answering the call to finally delivering on health equity and addressing issues of diversity are intimately tied to the end-goals of the primary care behavioral health model. This session will provide participants with a vision for team based care that can play a vital role in transforming outcomes for patients of color.

Learning Objectives

  • Identify the key challenges to achieving true health equity in the role that integrated care teams can play in solving the challenges
  • Describe how team-based care and transformed primary care are essential elements of the end goal of the PCBH model.
Raoul RolfesNeftali Serrano, PsyD